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"Sharing our love for office supplies."

"The cost savings are huge as opposed to Ryman, Staples, and other stores. Who wouldn't shop at Stationery Planet"

-Michael Barry

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Home > Return Policy

What is StationeryPlanet.com's Return Policy?

Stationery Planet will refund an item or order if you are not completely satisfied with it provided it is returned to us unused in its original, unopened packaging with all the accessories and instructions. In addition, none of the packaging shall have been written upon, taped upon or had permanent labels attached

To return an item, please contact us within 7 days of receiving the item. If you contact us more than 7 days after delivery, we may be able to accept the goods back, but not at full credit value.

Due to health and safety reasons we are unable to offer refunds on food or drink items including biscuits, chocolates, coffee and water and bespoke items and items which are dated (such as calanders and diaries)

Unfortunately we are unable to offer exchanges for items. If you would like to exchange your item for an alternative, please return the unwanted goods to us for processing and place a new order.

Please note that a 20% restocking charge will apply to items returned to us.

If you have received an incorrect, faulty or damaged item
If you have accidentally ordered the wrong item or you have an item that is faulty or damaged please use the following processes to arrange a collection and in the case of a faulty or damage, a collection and reorder of the item/s

Contact us via email
To return an item or arrange a collection and reorder, you will need to contact us within 3 days of receiving the item. Some computing or technology items need to be returned sooner, so please check with our Customer Service Team if this applies to you.

You can contact our Customer Service Team via email. Choose the relevant order number and let us know which item you would like to return.

After you have contacted us, we will email you a returns number so that you can return the items to us. Items that need to be reordered will be processed by our team at the same time and your replacement goods will be shipped out to you. If you received an incorrect, faulty or damaged item we will arrange a courier to collect the items.

Please do not write or tape the returns number onto the item that is being returned, simply write the number on a sticky note and attach it to the box or packaging. Unfortunately we are unable to accept items which are damaged or have any writing on them.

Can I exchange a product?
Unfortunately we are unable to offer exchanges for products. If you would like to exchange your item for an alternative, we suggest you return the unwanted goods to us for processing and place a new order.

An item is missing from my order, what do I do?
If you believe there is an item missing from your order, please check your order confirmation and dispatch emails to make sure all of your items were due to arrive in the same delivery.

If all of your items are available for next day delivery, they should be delivered at the same time. If your items are a mix of next day delivery and 3-5 business day delivery, they will be sent to you on different days depending on stock availability.

If you are unable to find the missing item, you will need to contact us within 3 days of receiving your order. You can contact us using our Online Form.