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"Sharing our love for office supplies."

"Stationery planet customer service is fab! This is the 2nd time ordering within a week"

-Rachel Morden

>>View All Customer Testimonials
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Contact our friendly customer service team at your convenience

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0800 599 9045

Top Frequently Asked Questions

Do you offer Next Day Delivery?
Yes we offer next-day delivery on all purchases depending on availability for £5.95 (excl VAT) and for orders under £10 (excl VAT) delivery is £7.95.

How can I track my order?

You can track the progress of your order easily via your order dispatch email or by using our online system.

When your order is dispatched from our warehouse, you will be sent an email which includes the courier name, a tracking number and a link to the courier's tracking service. Simply access the couriers website and enter your tracking number.

Alternatively, access your Account on the StationeryPlanet.com website, where all of your orders will be displayed in the My Order section and track your order via the link.

Furniture and large items are delivered using large delivery couriers who will contact you the day prior to delivery with an expected delivery time.

What should I do if my order hasn't arrived yet?

Please access the My Account feature on our website and track your order using the link provided. It should show your order's progress to your door, including when it has left the warehouse and if it is on its way to you.

If you have ordered furniture or large items, these products are delivered by a specialised couriers who will contact you the day prior to delivery with an expected delivery time. These products usually take 3-5 business days for delivery.

If you need further assistance, please contact us online or call 0800 599 9045 , Monday to Friday, 9:00am – 5:00pm.

Can I change my delivery address?

If you are a new customer, please add your delivery address at the checkout stage. This address will be saved for future use. You can then add or delete delivery addresses after you have made your first order.

If you are an existing customer, you can amend your address through the My Account feature.

Do you have free exchanges?

We unconditionally guarantee all defective merchandise. If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a prompt refund. View our complete Return Policy.

Are my safety & security guaranteed?

At StationeryPlanet.com, we understand your concerns about security and privacy. We protect sensitive information you give us, such as credit card numbers, by using Secure Sockets Layer (SSL) and Verisign encryption software, which encrypts the information you share with us so that you never have to worry about credit card safety. We guarantee that every transaction you make at StationeryPlanet.com will be safe. Our service is tested by Trusted Shops, the UK's leading verification service which ensures our business meets stringent criteria and safety measures.

StationeryPlanet.com offers a "Safe Shopping Guarantee." If a third party obtains your personal information from a purchase made with StationeryPlanet.com and uses that information to perpetrate credit card fraud, you are protected through our membership with the Trusted Shops scheme.

What is your Privacy Policy?

At StationeryPlanet.com, we want you to have the best shopping experience possible. And while it is necessary for us to collect certain personal information, we respect and protect your right to privacy. We use your personal information to fulfil your order, support your use of the StationeryPlanet.com web site, and contact you if we have questions about your order. See our complete privacy policy.

What is StationeryPlanet.com's Return Policy?

Stationery Planet will refund an item or order if you are not completely satisfied with it provided it is returned to us unused in its original, unopened packaging with all the accessories and instructions. In addition, none of the packaging shall have been written upon, taped upon or had permanent labels attached

To return an item, please contact us within 7 days of receiving the item. If you contact us more than 7 days after delivery, we may be able to accept the goods back, but not at full credit value.

Due to health and safety reasons we are unable to offer refunds on food or drink items including biscuits, chocolates, coffee and water and bespoke items and items which are dated (such as calanders and diaries)

Unfortunately we are unable to offer exchanges for items. If you would like to exchange your item for an alternative, please return the unwanted goods to us for processing and place a new order.

Please note that a 20% restocking charge will apply to items returned to us.

If you have received an incorrect, faulty or damaged item

If you have accidentally ordered the wrong item or you have an item that is faulty or damaged please use the following processes to arrange a collection and in the case of a faulty or damage, a collection and reorder of the item/s

Contact us via email

To return an item or arrange a collection and reorder, you will need to contact us within 3 days of receiving the item. Some computing or technology items need to be returned sooner, so please check with our Customer Service Team if this applies to you.

You can contact our Customer Service Team via email. Choose the relevant order number and let us know which item you would like to return.

After you have contacted us, we will email you a returns number so that you can return the items to us. Items that need to be reordered will be processed by our team at the same time and your replacement goods will be shipped out to you. If you received an incorrect, faulty or damaged item we will arrange a courier to collect the items.

Please do not write or tape the returns number onto the item that is being returned, simply write the number on a sticky note and attach it to the box or packaging. Unfortunately we are unable to accept items which are damaged or have any writing on them.

Can I exchange a product?

Unfortunately we are unable to offer exchanges for products. If you would like to exchange your item for an alternative, we suggest you return the unwanted goods to us for processing and place a new order.

An item is missing from my order, what do I do?

If you believe there is an item missing from your order, please check your order confirmation and dispatch emails to make sure all of your items were due to arrive in the same delivery.

If all of your items are available for next day delivery, they should be delivered at the same time. If your items are a mix of next day delivery and 3-5 business day delivery, they will be sent to you on different days depending on stock availability.

If you are unable to find the missing item, you will need to contact us within three 3 days of receiving your order. You can contact us using our Online Form.